Help Center

If your shoes have unpleasant smell, please try the tips below to reduce the smell:   

1. Air out the items. When you're not using the items, place them in a well-ventilated area with lots of air movement (such as near a fan or an open window) to expose them to air. 

2. Leave the baking soda on the items for several hours, then dust or wipe away.

3. Place the items in a paper bag with some charcoal or coffee beans overnight. This treatment will absorb smells and airborne chemical residue.

The daily care of leather shoes can make leather shoes last longer and more durable.

If you want to make your shoes look new, you can try the following tips:

1. A pair of shoes should be worn once every other day. The shoes will wear moisture after the shoes are worn all day, after going home, the shoes should be placed in a cool, ventilated place to dry.

2. After wearing leather shoes, use shoes or soft hair to remove dust. For the position of the heel and the seam of the shoe, you can use a sharp brush to remove the dirt. And put shoe tree into shoes to prevent the leather from deforming.

3. If the shoes are wet, apply dry cloth to remove the moisture from the shoes, then put them in a cool and ventilated place to let the shoes dry naturally. Never put the wet shoes in the sun, do not wash with water and contact with chemical solvents when cleaning shoes.

Do you know how to wash your shoes? We have different cleaning ways for kinds of materials to share:

1. canvas shoes: If only the surface or the edge of the shoe is not clean, you can wipe with a damp cloth or use an old toothbrush, and finally clean with a damp cloth.

2. mesh shoes: mesh shoes can be rubbed with water or detergent, use old toothbrush to clean the inside and outside. After wiping, put it in a cool, ventilated place to dry.

3. matte, velvet and suede: the first step is to use a soft brush, gently brush off the surface of the dust, avoid repeated back and forth. The second step: If there are stains on the shoes, soak the sponge, wring the water, dip a special detergent, gently wipe the stains. Once it has been cleaned, place it in a ventilated place to allow it to air dry. The third step is to make the shoes look new. After drying, spray the suede cleansing spray on the upper.

4. leather shoes, PU leather shoes: patent leather and PU leather shoes can be gently wiped with a soft and dry cloth, so as not to leave scratches.

5. artificial leather shoes: artificial leather shoes are relatively simple to clean, as long as the surface is cleaned with a damp cloth, immediately wipe dry with a dry cloth, avoid using long-term maintenance shoes to wipe the upper, otherwise small cracks will appear in the facial cortex.

6. leather shoes: first use a dry towel to clean the moisture and dirt on the shoes, and then use the same color of shoe cream or shoe polish. In addition, the banana peel can remove oil from the shoes, and the leftover milk or expired milk can prevent the skin from cracking.

We often encounter an important problem in our daily life. We are very happy to buy a new pair of shoes to go home. Unexpectedly, after wearing a day and discovering that the heel has been worn out, how to make the shoes soft? You can refer the following tips:

1. There are two places that the feet are most likely to be hurt. One is the heel and the other is the side of the big toe. Use a wet towel press the shoes for a few minutes, and take a dry soft towel dry it, then gently tap it with a hammer.

2. Take out a newspaper, knead the newspaper into a ball, then dip in water, don't get too wet, but make sure the whole paper is stained with water, then take a dry newspaper and wrap the wet newspaper in the squeezed part. Stuffed in, put the shoes in a sealed plastic bag for a night.

3. Pour the white wine (about 25 grams) into the new shoes and shake it a few times. After an hour, wear it again. The leather will become softer. After the alcohol is dry, the shoes will keep your shoes in shape. Alcohol is more suitable for shoes made of leather and canvas.

4. Take a piece of soap or a candle apply to the area where the shoe and heel are most exposed. The shoes heel will be smooth and no longer hurt your feet.

Bags are an indispensable item in our lives, and the proper use of bags can improve the durability of the bag. The following tips is how to maintain the leather bag:

1. Apply a layer of wax on the surface before using the new package to prevent dust.

2. Don't use the same bag every day. After using it, let it rest for one or two days. Put some paper in to unused bags to prevent deformation, making it durable.

3. when the bag is exposed to sweat or strong sunlight, it is easy to stain or discolor; therefore, it should be often rub oil or wax, and should avoid using shoes polish, which will hurt the bag.

As a carry-on accessory, the bag will often accompany you to any occasion. However, it is easy for your beloved bag to stain all kinds of nasty stains. Therefore, we need to know how to clean up different stains.

1. Oil stains. Generally speaking, if the stained oil stain is not too much, it can be cleaned by washing powder, but if the dyeing area is large and the oil stain is deep, it can be washed with detergent. If it is a pure white fabric, use a thinner bleach to remove the grease with a toothbrush.

2. Soup stains. Soak for 10 minutes with detergent (add 6 drops of detergent in each pot of water, mix well), then wash.

3. Soy sauce. Dilute with oxalic acid before washing, wipe with a toothbrush, and then clean.

4. Mold. Soak in 40-degree warm soapy water for 10 minutes, then rinse. For pure white fabrics, after soaking in soapy water, leave the moldy place in the sun for 10 minutes, then rinse.

5. Cleaning method of paint. When the bag is stained with paint, brush the contaminated area with a toothbrush and alcohol as soon as possible, until the stain becomes light; then apply the soap to the stain, gently brush it with a toothbrush, then soak it in water for 1 hour, then rinse with water.

We put a size chart in our website for each kind of shoes. There might be difference between different kind of shoes in same size. We suggest referring the width and length in our size chart, it may help you to choose the right size.

Therefore, if you can’t find the size you usually wear (half size/wide size), please check with the size chart to find whether there is suitable size for you.

Please contact us if there is no suitable size, we would like to recommend the other style based on your size for you.

You can pay with Paypal or Debit/Credit Card. For more information, you can click: https://pearlfeet.com/pages/payment-method

Currently, we only support online payments and we will implement cash on delivery in the future. We are sorry for any inconveniences caused.

Basically, the price of our products are marked with Dollar or Euro. You can pay with the currency of your area, in the upper right corner of the page, you can view prices in different currencies. 

Sorry for the inconvenience, we are currently only selling online and don’t have offline retail stores. For more details about the products, you can search in our website or contact us. 

Just enter your order number and email address to get your details immediately. Click the link and Check Status now!
https://pearlfeet.com/pages/check-order-status

The parcel may be delayed due to the weather or customs random check or other factors,
please wait for 3- 5 days, we will urge post office to update tracking details
If unfortunately you don't receive the item at that time, please contact us first. 

(a) Return

If any items you purchased fail to meet your expectation, including defective, damaged, not as described, you can return them for a refund. Please attach the photos of the item you received to the email which you contact with our service team in order to make a return. In this way, we can improve our service quality and fulfill your return request as soon as possible.

To be eligible for returns, please confirm that:

-Items to be returned remain unused, undamaged, unwashed, and in original packing with original label

Customers have 14 days from the date of receive to change your mind and return the items without explaining the reason and Pearlfeet.com has to issue a refund. You can request a return by contacting us at service@pearlfeet.com. After receiving the return item, Pearlfeet.com has to issue a refund back to customers' account. Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

(b) Damaged Products

Any items damaged on arrival can be returned to Pearlfeet.com for a full refund. Please note that if damage is only limited to the packing outside and the contents remain intact, products will not be considered damaged.

For further information on return authorization, please contact us at service@pearlfeet.com.

(c) Return address

If you want to return your products, please contact us at service@pearlfeet.com.

(d) Refund

We will do refund once we've received the item you've returned.

The refund will be returned in 7 business days after receiving your returns and after verification, please check your account.

There might be a little bit delay for your fund return request due to that we usually handle it in twice a week. Any question please contact us at service@pearlfeet.com., we will reply you as soon as possible.

(e) Cancellation

You can cancel your order before your item is shipped:

1.Your order could be fully refunded within 24 hours after purchase if it is having not been shipped. 

2.Your order could only be partial refunded more than 24 hours after purchasing.

Please contact us at service@pearlfeet.com. when you want to cancel your order.

Return Address

Please contact us before you send the order back, we will provide you with the return guidelines and address.

Please note that we can’t receive it if you send your order back to the address on the package.

For more specific information, please read our return policy.

Please contact us before you send the order back, we will provide you with the return guidelines and address.

Please note that we can’t receive it if you send your order back to the address on the package.

For more specific information, please read our return policy.

After your refund was issued, it will be credited to your account in 3-5 working days. 

We have prepared many discount code for you, if you’d like have discount before purchasing, please contact us.

1.One code can be used only once

2.After paying, discount code can’t be applied in order, or it will be cancelled

When you need to cancel or modify your order, please contact us before it is shipped.

Please note that a full refund is only allowed for the cancellation within 24 hours after purchase.