(a) Return
If any items you purchased fail to meet your
expectation, including defective, damaged, not as described, you can return
them for a refund. Please attach the photos of the item you
received to the email which you contact with our service team in order to
make a return. In this way, we can improve our service quality and fulfill your
return request as soon as possible.
To be eligible for returns, please confirm that:
-Items to be returned remain unused, undamaged, unwashed, and in original
packing with original label
Customers have 14 days from the date of receive to change your mind and
return the items without explaining the reason and
Pearlfeet.com has to issue a refund. You can request a return by contacting us at service@pearlfeet.com. After receiving the return item, Pearlfeet.com
has to issue a refund back to customers' account. Customers will only be
charged once at most for shipping costs (this includes returns); No-restocking
to be charged to the consumers for the return of the product.
(b) Damaged Products
Any items damaged on arrival can be returned to Pearlfeet.com for a full refund. Please note that if damage is only limited to the
packing outside and the contents remain intact, products will not be considered
damaged.
For further information on return authorization, please contact us
at service@pearlfeet.com.
(c) Return address
If you want to return your products, please contact us at service@pearlfeet.com.
(d) Refund
We will do refund once we've received the item you've returned.
The refund will be returned in 7 business days after receiving your
returns and after verification, please check your account.
There might be a little bit delay for your fund return request due to that
we usually handle it in twice a week. Any question please contact us at service@pearlfeet.com., we will reply you as soon as possible.
(e) Cancellation
You can cancel your order before your item is shipped:
1.Your order could be fully refunded within 24 hours after purchase if it is having not been shipped.
2.Your order could only be partial refunded more
than 24 hours after purchasing.
Please contact us at service@pearlfeet.com. when you want to cancel your order.
Return Address
Please contact
us before you send the order back, we will provide you with the return guidelines and address.
Please note that
we can’t receive it if you send your order back to the address on the package.
For more specific
information, please read our return policy.